Thursday, December 13, 2018

New Vendor DIALPAD

NEW VENDOR:  Dialpad http1318s://

Who is Dialpad?

  • Dialpad is an AI-powered phone system that connects your entire organization across one, cloud-based platform through voice, video, messaging and meetings across all devices.

    • Dialpad Support is the cloud-based service platform built for Support Orgs. With Dialpad Support, Agents can integrate with existing support tools to deliver exceptional customer service with each interaction.
    • Dialpad Sell is the cloud-based sales platform built for sales teams. With Dialpad Sell, Sales Managers get the full picture of their pipeline, thanks to native integrations with sales and coaching tools.
    • Uberconference is an enterprise web conferencing solution that offers voice, video and messaging which integrate into the productivity tools you use everyday. With Uberconference, meetings are effortless allowing your teams to focus on collaboration with their teammates or customers.
    • Global coverage with presence in Google Cloud data centers in Amsterdam, Chicago, Dallas, Hong Kong, Johannesburg, New Jersey, Sao Paulo, San Jose, Sydney and Tokyo

What is their super power?
  • Dialpad VoiceAI technology captures real-time insights from customer conversations to make smarter business decisions. VoiceAI is integrated throughout the Dialpad platform so teams can increase productivity, revenue and customer satisfaction across the entire business.  This includes the ability to take Snippets of meaningful conversations for future reference, as well as post-call summaries complete with action items.

  • Built by the team behind Google Voice, the Dialpad user experience is identical across whatever platform a user elects to use it, be it their workstations soft phone (supported on Windows, Mac, Chromebooks) or their mobility client (iOS, and Android). They have native integration with both Office365 as well as the Google G Suite for embedded telephony and calendar/contact synchronization, as well as click to dial functionality embedded within SalesForce, Zendesk, ServiceNow and LinkedIn.

In Dialpad’s own words:
Here at Dialpad, we feel we have a compelling opportunity to disrupt the space together with Dialpad's pure cloud, innovative technology.  Customers will improve their end user experience and productivity through Dialpad's AI-powered communications platform for the modern worker.

888 650 5353

Friday, November 30, 2018

NEW VENDOR: Cogeco Peer 1

NEW VENDOR: Cogeco Peer 1

Who is Cogeco Peer 1?

• Global provider of essential business-to business products and services, including colocation, network connectivity, managed hosting, cloud services and managed services.

• Canadian company with global reach – 16 data centers, extensive FastFiber® Network, more than 50 points-of-presence in North America and Europe and customer operations in 83 countries

• trusted partner to businesses small, medium and large, providing the ability to access, move, manage and store mission-critical data worldwide, backed by superior customer support

What is their super power?
• genuine choice and flexibility
• international reach
• deep technical expertise
• unshakeable human support

In Cogeco Peer 1 own words:

At Cogeco Peer 1, we enable businesses to unlock their potential. How do we do it? By helping customers design, build and manage hybrid IT solutions optimized for their business. Enabling them to focus on what matters most: powering transformation, driving growth and delivering exceptional experiences to their customers.

Thursday, November 1, 2018



RapidScale is a global provider of managed cloud computing and application solutions for the SMB and Enterprise markets. RapidScale offers a unique managed cloud approach that complements any organization’s current IT efforts. With a global presence, enterprise-grade infrastructure, and a team of highly knowledgeable cloud experts, RapidScale provides the most comprehensive cloud solutions available in the industry. Rapid-Scale’s team of experts is available at every stage of the process, from designing a custom cloud roadmap to complete account management.

Services Sold
·         CloudServer- Infrastructure as a Service (IaaS)
·         CloudRecovery- Disaster Recovery as a Service (DRaaS)
·         CloudBackup
·         CloudDesktop- Desktop as a Service (DaaS)
·         CloudMail- Hosted Exchange- Multi-Tenant and Enterprise-Level
·         CloudDiscovery- Discovery and Reporting Tool
·         CloudOffice
·         SD-WAN
RapidScale is a unique global cloud service provider built to support SMB customers all the way up to the Enterprise. Their vast portfolio of product offerings gives their customers the advantage of a working with a "1 stop shop", while giving them a true white glove experience in getting them up and running, and fully managing their environment.

Key Features and Differentiators
100% Uptime SLAs
24x7x 365 Domestic Based Support
Unlimited Bandwidth and Data Transfer
One throat to choke for SMB to enterprise customers
Managed Services around Cloud Solutions

Ideal Customer Profile
Limited IT resources or capital
Need to refresh servers
Run applications on physical or virtual servers
Need to implement DR plan
Heavily reliant on data
Need to upgrade Exchange server
Heavily reliant on 24x7x365 email access
Rapidly growing
Have compliance needs
Have remote employees
Want to enable BYOD model
Need to add or remove users quickly

Qualifying and Technical Questions
How many users are in your organization?
How many physical servers do you have today? Are they due for an upgrade?
What are your server specifications (Core/CPU, RAM)?
Which Operating System are you running?
What applications are you running today?
What is your current backup solution?
What is your current Disaster Recovery and Business Continuity plan?
What is your RTO and RPO?
Does your organization have compliance requirements?
Do you want to implement BYOD?
How do users share files today?
What version of Exchange are you on today?

Tuesday, September 4, 2018

A once-in-a-generation transition to cloud communication is imminent.

When you think cloud, you think NEW BREED TELECOM.  We give our partners access to the most advanced cloud solutions, spanning across all desired architectures, including IaaS, UCaaS, DRaaS, DaaS, BaaS and many more “X”aaS offerings. NEW BREED TELECOM has sought out the top cloud providers in the industry and our cloud portfolio is best-of-breed.

NEW BREED TELECOM has more than 1400 carrier-neutral colocation facilities around the globe (and growing), available for you to offer to your customers. Our exclusive datacenter locator tool is available for you to find the best datacenter to meet your customer’s needs.

NEW BREED TELECOM has been helping the channel sell connectivity solutions since the first day we opened our door. We offer fiber, DIA, MPLS, Managed WAN, Managed WIFI, network security services, direct connect to hyper-scale data center like AWS and Azure. And we’re the leader in next generation connectivity such as SD-WAN.

Security is one of the fastest growing segments of the technology market.  It's complex and the stakes are high.  Fortunately, NEW BREED TELECOM can help you understand customer requirements and today's threat environment, then architect the right security or SECaaS solution to meet any customer’s security needs. From network security to ID management, to secure access, we have a portfolio to help your customer.

Unified Communications
NEW BREED TELECOM has every Unified Communications (UC) provider in the Gartner magic quadrant available to meet your customer’s needs and a few more to meet those special requirements only a few vendors can provide. Our experience in selling Unified Communications as a Service (UCaaS) solutions is unmatched in the channel. We truly are the experts. We cover basic telephony, video, conferencing, collaboration, contact center and more. Our UCaaS providers can meet both domestic and multi-national customer needs.

Public Cloud
Your customers want public cloud solutions like AWS and Azure. Many partners struggle to monetize these products.  NEW BREED TELECOM can help. Our portfolio of partners not only helps deliver these offerings, but also show you a model that will optimize your profitability on these deals.  

n a February 2015 survey by Gartner, 95 percent of respondents reported that something was wrong with their public cloud. Our partners help to make public cloud right!

 Call us today if you'd like to learn more: 888 650 5353

Friday, April 27, 2018



Our technical expertise, vendor partnerships and operations team give our customers best in class support.

A single partnership to handle order processing and post-sales support to achieve the best user experience. We’re the powerhouse behind you to source, install and provision best of breed technologies that help you grow.

Our partnerships allow for the largest and best pre and post sales operations available to you at no additional cost. We take care of everything while you focus on growth.


Enjoy new services, reallocate resources to underserved needs, build on efficiencies and save money.

• Discuss business strategy, operational dependencies, success indicators and desired outcomes

• O• Engage Solution Engineers to determine best-suited services and assist with project scoping and solution design

• Assess carrier options and pricing with dedicated telco and cable teams

• Negotiate pricing and/or requests specialized pricing

• Contract creation and order submission

• Order tracking and follow ups

• Project management (software and dedicated resource)

• Oversee milestones

• Handle order escalations

• Manage provisioning

• Risk mitigation

• Ensure install is timely, accurate and fulfills on promises

• Post install supportutline business needs and concerns (capex, productivity, overhead, resources, etc.)


Tuesday, February 27, 2018



50% of SMBs have been breached over the past 12 months and, on average, companies have spent $879,582.”

• How many full-time employees are at your business?

• Are your employees, including executives, trained on cyber security?

• How many remote users do you have and what are the security measures in place for them?

• What specific security measures are in place before employees can access your IT infrastructure?

• What pieces of technology or what services do most of the heavy lifting for your company when it comes to security?

> Who manages that? Why?

• What types of threats is your network currently facing?

• When was the last time you were audited?

> What was the result of your last audit (if applicable)?

• When was the last time you completed a security assessment?

• Do you have an incident response plan?

> If yes: Tell me how you created that to be specific to your end users, your industry, and your customers. If no: Why not?

• Do you have any specific concerns, such as changing IT security and compliance regulations? If so, which ones?

• What regulatory requirements or compliance standards is your organization subject to?
> Does your network meet those standards, if not, tell me more about where it is lacking?

• Have you experienced any public or known business challenges, such as a data security breach or major outage?

• Do you have a disaster recovery (DR) or business continuity (BC) strategy in place?

• What is the state of your company’s current cybersecurity strategy and plan?

• What is the process for selecting the security solution or tool to address your cybersecurity challenges?

• With data breaches consistently on the rise, do you feel comfortable that any confidential data that resides on your infrastructure is completely secure?

• What should I know about your company’s environment when it comes to security that we have not already discussed?


Wednesday, January 24, 2018


Speaking at the IBM Security Summit in New York City last year, IBM's chairman, CEO and President Ginni Rometty said, “We believe that data is the phenomenon of our time. It is the world’s new natural resource. It is the new basis of competitive advantage, and it is transforming every profession and industry. If all of this is true – even inevitable – then cyber crime, by definition, is the greatest threat to every profession, every industry, every company in the world.”

According to Gartner, worldwide, organizations spent $81.6 Billion in 2016 on information security, an increase of 7.9 percent from 2015
Worldwide spending on cybersecurity is predicted to top $1 trillion for the five-year period from 2017 to 2021, - Cybersecurity Market Report, Cybersecurity Ventures.
“Nearly three in five Californians were victims of a data breach in 2015 alone.” - California Data Breach Report 2012-2015
“30% of phishing emails are opened. And about 12% of targets go on to click the link or attachment.” – 2016 Data Breach Investigations Report from Verizon
“80% of analyzed breaches had a financial motive.” 2016 Data Breach Investigations Report from Verizon