NEW VENDOR: Dialpad http1318s://www.dialpad.com/
Who is Dialpad?
- Dialpad is an AI-powered phone system that connects your entire organization across one, cloud-based platform through voice, video, messaging and meetings across all devices.
- Dialpad Support is the cloud-based service platform built for Support Orgs. With Dialpad Support, Agents can integrate with existing support tools to deliver exceptional customer service with each interaction.
- Dialpad Sell is the cloud-based sales platform built for sales teams. With Dialpad Sell, Sales Managers get the full picture of their pipeline, thanks to native integrations with sales and coaching tools.
- Uberconference is an enterprise web conferencing solution that offers voice, video and messaging which integrate into the productivity tools you use everyday. With Uberconference, meetings are effortless allowing your teams to focus on collaboration with their teammates or customers.
- Global coverage with presence in Google Cloud data centers in Amsterdam, Chicago, Dallas, Hong Kong, Johannesburg, New Jersey, Sao Paulo, San Jose, Sydney and Tokyo
What is their super power?
- Dialpad VoiceAI technology captures real-time insights from customer conversations to make smarter business decisions. VoiceAI is integrated throughout the Dialpad platform so teams can increase productivity, revenue and customer satisfaction across the entire business. This includes the ability to take Snippets of meaningful conversations for future reference, as well as post-call summaries complete with action items.
- Built by the team behind Google Voice, the Dialpad user experience is identical across whatever platform a user elects to use it, be it their workstations soft phone (supported on Windows, Mac, Chromebooks) or their mobility client (iOS, and Android). They have native integration with both Office365 as well as the Google G Suite for embedded telephony and calendar/contact synchronization, as well as click to dial functionality embedded within SalesForce, Zendesk, ServiceNow and LinkedIn.
In Dialpad’s own words:
Here at Dialpad, we feel we have a compelling opportunity to disrupt the space together with Dialpad's pure cloud, innovative technology. Customers will improve their end user experience and productivity through Dialpad's AI-powered communications platform for the modern worker.