NEW VENDOR: Dialpad http1318s://www.dialpad.com/
Who is Dialpad?
- Dialpad is an AI-powered phone
system that connects your entire organization across one, cloud-based
platform through voice, video, messaging and meetings across all devices.
- Dialpad Support is the
cloud-based service platform built for Support Orgs. With Dialpad
Support, Agents can integrate with existing support tools to deliver
exceptional customer service with each interaction.
- Dialpad Sell is the
cloud-based sales platform built for sales teams. With Dialpad Sell, Sales
Managers get the full picture of their pipeline, thanks to native
integrations with sales and coaching tools.
- Uberconference is an
enterprise web conferencing solution that offers voice, video and
messaging which integrate into the productivity tools you use everyday.
With Uberconference, meetings are effortless allowing your teams to focus
on collaboration with their teammates or customers.
- Global coverage with
presence in Google Cloud data centers in Amsterdam, Chicago, Dallas, Hong
Kong, Johannesburg, New Jersey, Sao Paulo, San Jose, Sydney and Tokyo
What is their super power?
- Dialpad VoiceAI technology
captures real-time insights from customer conversations to make smarter business
decisions. VoiceAI is integrated throughout the Dialpad platform so teams
can increase productivity, revenue and customer satisfaction across the
entire business. This includes the ability to take Snippets of
meaningful conversations for future reference, as well as post-call
summaries complete with action items.
- Built by the team behind Google
Voice, the Dialpad user experience is identical across whatever platform a
user elects to use it, be it their workstations soft phone (supported on
Windows, Mac, Chromebooks) or their mobility client (iOS, and Android).
They have native integration with both Office365 as well as the Google G
Suite for embedded telephony and calendar/contact synchronization, as well
as click to dial functionality embedded within SalesForce, Zendesk,
ServiceNow and LinkedIn.
In Dialpad’s own words:
Here at Dialpad, we feel we have a compelling opportunity to
disrupt the space together with Dialpad's pure cloud, innovative technology. Customers will improve their end
user experience and productivity through Dialpad's AI-powered communications
platform for the modern worker.
