New Vendor DIALPAD

NEW VENDOR:  Dialpad http1318s://www.dialpad.com/

Who is Dialpad?

• Dialpad is an AI-powered phone system that connects your entire organization across one, cloud-based platform through voice, video, messaging and meetings across all devices.

• Dialpad Support is the cloud-based service platform built for Support Orgs. With Dialpad Support, Agents can integrate with existing support tools to deliver exceptional customer service with each interaction.
• Dialpad Sell is the cloud-based sales platform built for sales teams. With Dialpad Sell, Sales Managers get the full picture of their pipeline, thanks to native integrations with sales and coaching tools.
• Uberconference is an enterprise web conferencing solution that offers voice, video and messaging which integrate into the productivity tools you use everyday. With Uberconference, meetings are effortless allowing your teams to focus on collaboration with their teammates or customers.
• Global coverage with presence in Google Cloud data centers in Amsterdam, Chicago, Dallas, Hong Kong, Johannesburg, New Jersey, Sao Paulo, San Jose, Sydney and Tokyo

What is their super power?

• Dialpad VoiceAI technology captures real-time insights from customer conversations to make smarter business decisions. VoiceAI is integrated throughout the Dialpad platform so teams can increase productivity, revenue and customer satisfaction across the entire business.  This includes the ability to take Snippets of meaningful conversations for future reference, as well as post-call summaries complete with action items.

• Built by the team behind Google Voice, the Dialpad user experience is identical across whatever platform a user elects to use it, be it their workstations soft phone (supported on Windows, Mac, Chromebooks) or their mobility client (iOS, and Android). They have native integration with both Office365 as well as the Google G Suite for embedded telephony and calendar/contact synchronization, as well as click to dial functionality embedded within SalesForce, Zendesk, ServiceNow and LinkedIn.

In Dialpad’s own words:

Here at Dialpad, we feel we have a compelling opportunity to disrupt the space together with Dialpad's pure cloud, innovative technology.  Customers will improve their end user experience and productivity through Dialpad's AI-powered communications platform for the modern worker.

CALL NEW BREED TELECOM FOR ADDITIONAL INFORMATION 

888 650 5353

email: info@newbreedtelecom.com

NEW VENDOR: Cogeco Peer 1

NEW VENDOR: Cogeco Peer 1

Who is Cogeco Peer 1?

• Global provider of essential business-to business products and services, including colocation, network connectivity, managed hosting, cloud services and managed services.

• Canadian company with global reach – 16 data centers, extensive FastFiber® Network, more than 50 points-of-presence in North America and Europe and customer operations in 83 countries

• trusted partner to businesses small, medium and large, providing the ability to access, move, manage and store mission-critical data worldwide, backed by superior customer support

What is their super power?

• genuine choice and flexibility

• international reach

• deep technical expertise

• unshakeable human support

In Cogeco Peer 1 own words:

At Cogeco Peer 1, we enable businesses to unlock their potential. How do we do it? By helping customers design, build and manage hybrid IT solutions optimized for their business. Enabling them to focus on what matters most: powering transformation, driving growth and delivering exceptional experiences to their customers.

https://www.cogecopeer1.com/

RAPIDSCALE CLOUD PROVIDER

RAPIDSCALE

Overview

RapidScale is a global provider of managed cloud computing and application solutions for the SMB and Enterprise markets. RapidScale offers a unique managed cloud approach that complements any organization’s current IT efforts. With a global presence, enterprise-grade infrastructure, and a team of highly knowledgeable cloud experts, RapidScale provides the most comprehensive cloud solutions available in the industry. Rapid-Scale’s team of experts is available at every stage of the process, from designing a custom cloud roadmap to complete account management.

Services Sold

·         CloudServer- Infrastructure as a Service (IaaS)

·         CloudRecovery- Disaster Recovery as a Service (DRaaS)

·         CloudBackup

·         CloudDesktop- Desktop as a Service (DaaS)

·         CloudMail- Hosted Exchange- Multi-Tenant and Enterprise-Level

·         CloudDiscovery- Discovery and Reporting Tool

·         CloudOffice

·         SD-WAN

·          

RapidScale is a unique global cloud service provider built to support SMB customers all the way up to the Enterprise. Their vast portfolio of product offerings gives their customers the advantage of a working with a "1 stop shop", while giving them a true white glove experience in getting them up and running, and fully managing their environment.

Key Features and Differentiators

100% Uptime SLAs

24x7x 365 Domestic Based Support

Unlimited Bandwidth and Data Transfer

One throat to choke for SMB to enterprise customers

Managed Services around Cloud Solutions

Ideal Customer Profile

Limited IT resources or capital

Need to refresh servers

Run applications on physical or virtual servers

Need to implement DR plan

Heavily reliant on data

Need to upgrade Exchange server

Heavily reliant on 24x7x365 email access

Rapidly growing

Have compliance needs

Have remote employees

Want to enable BYOD model

Need to add or remove users quickly

Qualifying and Technical Questions

How many users are in your organization?

How many physical servers do you have today? Are they due for an upgrade?

What are your server specifications (Core/CPU, RAM)?

Which Operating System are you running?

What applications are you running today?

What is your current backup solution?

What is your current Disaster Recovery and Business Continuity plan?

What is your RTO and RPO?

Does your organization have compliance requirements?

Do you want to implement BYOD?

How do users share files today?

What version of Exchange are you on today?