NEW BREED TELECOM
……telecom made easy
Why more
businesses are choosing independent agents instead of direct representatives to
acquire telecommunications services
Mergers and Acquisitions
- Sales
is a high turnover profession. Mergers and acquisitions make it highly unlikely
that your original direct sales rep will still be there to assist you within a
year. By using an Independent Telecom Agent, you can be sure that, regardless
of continued merger activity or bankruptcies, your Agent will not be laid off
or fired and will continue to have the same contact phone number and email
address. They will continue to supply all of the options you need.
Single Point of Contact
Single Point of Contact – SAVE TIME. Whether your Independent
Telecom Agent recommends a single carrier solution or a multi-carrier solution,
you still have a single point of contact to deal with who knows your account
best. The number of appointments with different carriers you have to schedule
could easily reach up to a dozen before an educated decision is made for your
telecom solutions. A qualified Independent Telecom Agent can evaluate your
company’s needs in a single meeting.
Person who understands
your company Your Independent Telecom Agent acts as an assistant buyer once
he/she understands your business needs and preferences.
You get to hear
the truth! When you use an experienced Independent Telecom Agent, you tap
into the wealth of knowledge and experience of someone who has been in the
field for many years, working with multiple carriers. Your agent can tell
you how the carriers really perform - who has the most reliable network
- which has billing problems - who is going bankrupt and who can make the
desired install date? Why would you want to repeat that process every couple of
years?
Unbiased opinion of
multiple carriers and their product lines Since most
carriers have gone to term agreements, it's key to get set up with a carrier
that can move with your needs. Do they have MPLS? Do they do SIP trunking? Can
they offer an IP-VPN solution for your remote sites? Your Independent Telecom
Agent knows the carriers' products and limitations, and can put you in the
right solution.
Agents are invested in
your success long term. Independent Telecom Agents are commission
only, and residual based, earning a small percentage of the monthly bill. There
is no motivation for a direct representative to speak to you again after you
sign. You are directed to deal with the carriers call center. However
Independent Telecom Agent’s goal is to build a book of business of satisfied
customers with minimal issues. They have EVERY motivation to assist you in
solving any service issues that you may ever have. A good Independent Telecom
Agent becomes part of your team, allowing you to take care of your business.
They don't have a quota.
It is very common for Independent Telecom Agents to uncover up
to 10-20% of pure fluff on your bill during the auditing process. Direct
representatives have a quota to make and will often sell you what is good for them,
not what is good for you. Top Independent Telecom Agents, almost without
exception; do not carry quotas and tend to be “solutions oriented” rather than
to be motivated only by quotas.
Extra Incentives and
Promotions. Independent Telecom Agents are typically more
knowledgeable, better trained, and set proper expectations with the clients.
Agent channels often have promotions or incentives for the customer that the
direct agent hasn’t been given. If the direct representatives have promotions
available, they are often compensated extra if they do not use them. Their
clients tend to remain clients longer, and it is more cost effective for the
carriers to deal with Agents.
Same Standard Pricing is
used in the Agent Channel and the direct channel. For large projects, special
pricing is available to both Agent and direct channels at the same amounts.
It's an incredible model that helps the customer and agent win, and insures all
clients are treated equally.
Next Generation
Technology Independent Telecom Agents will typically be better versed in
MPLS, IP-VPN, VOIP, hosted solutions, call center applications, and SIP
technologies since they need to understand multiple carriers' offerings and
have attended their trainings. Direct representatives may not have the overall
understanding of all that is coming with new technology.
Content copyright 2009. New Breed Telecom. All rights reserved.
